Delivery
No, please detail your delivery instruction in the order notes section located in the checkout. (For example- please leave in drive way)
We deliver to most locations in South Australia. . Please view the postcode delivery calculator on the Bone Online home page for delivery costings. If the costing is displaying $0, we unfortunately may not delivery to your area. Please contact sales@bonetimber.com.au for further information.
If you live outside of South Australia, please contact your preferred courier company
No. However, if you select ‘Delivery’ as your shipping option, you will be contacted to arrange a convenient day and time for delivery. On the checkout page, you are prompted to enter your preferred delivery date.
We aim to dispatch all orders within 3 business days, pending product availability.
Delivery costs will vary by postcode. Please view the postcode delivery calculator on the Bone Online home page for delivery costings. If the costing is displaying $0, we unfortunately may not delivery to your area. Please contact sales@bonetimber.com.au for further information. Interstate delivery costs are at the discretion of the chosen courier company
No, we currently deliver to Australia only.
Please call Bone Timber on 08 8297 8277
Account and personal information
No, please proceed to check- out and fill in your details
Our respect for our customers’ right to privacy of their personal information is paramount. We have policies and procedures in place to ensure all personal information is secure.
You may at times receive emails from Bone Online. Please simply click unsubscribe if you wish to opt out.
Orders
To place an order on our website-
- Browse through our extensive range of products
- Add items to your shopping cart using the ‘Add to Cart’ button.
- Proceed to the cart button in the right hand corner of your screen
- Choose to review your cart or go straight through to the ‘Checkout’ section
- Please enter your delivery details
- From here, you will be prompted to Paypal; our chosen payment method. Please follow the prompts
If you require assistance, please call Bone Timber on 08 8297 8277
At Bone Online we use Paypal for our payment options. Paypal is a trusted source used by more than 6 million shoppers globally. Every transaction is monitored and heavily guarded behind their advanced encryption to help prevent fraud and identity theft.
If you wish to cancel an order, this can be processed if it has not already been dispatched. Please call Bone Timber on 08 8297 8277
Customers will receive an email order confirmation detailing their purchases.
Sometime your email order confirmation make take some time. If you haven’t received an email confirmation after 2 hours please call Bone Timber on 08 8297 8277
Yes, you can pay for your order online and collect it from Bone Timber. Please select the ‘Pick Up’ option during the checkout process.
We will have your products ready for collection within 2 days of placing your order online. Please contact Bone Timber on 08 8297 8277 if you require your order earlier.
Payment
At Bone Online we use Paypal for our payment options. Paypal is a trusted source used by more than 6 million shoppers globally. Every transaction is monitored and heavily guarded behind their advanced encryption to help prevent fraud and identity theft.
Unfortunately not. Paypal requires you to use a credit card to make a purchase. Please visit Bone Timber if you wish to use an alternate payment method (ie. Cash)
Payments are verified and funds taken from your account immediately.
Your screen will display a message thanking you for the order and will display your order number. You will also receive an email confirming your order.
Pricing and Stock
We do not stock all products online. Please visit Bone Timber for our full range of products.
There are different ways you can search for products. You can search using the search function at the top of the page or by browsing the category tabs on each page.
Privacy and Security
We will take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
When using a shared or public computer, we recommend you sign out each time you finish your session.